Payment & Shipping Methods

Α. Payment Methods

Credit - Debit - Prepaid card

At apollongallery.com, we offer the ability to pay for orders, by Visa, Mastercard, Maestro, American Express and Diners credit, debit and prepaid cards.

All payments made by card are processed through Alpha Bank’s «Alpha e-Commerce» electronic payment platform and use TLS 1.2. Encryption, with a 128-bit (Secure Sockets Layer – SSL) encryption protocol. Encryption is a way of encoding the information, until it reaches its designated recipient, who will be able to decode it, by using the appropriate key.

Your card details are not accessible from our online store, nor are they stored in any way. For this reason, you need to re-register them, every time you use the card, for transactions through our website.

If the card bears a different holder’s name than the one on the shipping address, you may be asked to show the card upon receiving of the order, in combination with legal documents, for the identification of the holder (identity card or passport or driver’s license).

• Bank Deposit

In apollongallery.com, we also offer the possibility of paying orders, by transferring / depositing the total amount of your purchases, to one of the following bank accounts, as indicated below:
PIRAEUS BANK IBAN: GR36 0171 3600 0063 6013 8226 300, SWIFT CODE: PIRBGRAAXXX Beneficiary: KAZANARAKIS MATHEOS

The deposit amount must always include the total amount of shipping costs (if there any), as calculated by our website, at the completion of your order, as well as the transfer costs between different banks, which are borne entirely by the customer for both banks («OUR», not «SHA»). In the justification, please enter your name and order number, in order for us to identify your payment and forward your order.

After the deposit of the amount of your order, you need to send us the deposit receipt, by e-mail, to info@apollongallery.com. The order will be executed after we receive the deposit receipt on our e-mail address and we verify that the net payment amount is shown, in the selected deposit account.

NOTE: All deposits and payment transfers must be made in the invoicing currency of our store, aka in euro (EUR), even if you have chosen any other currency, for the display of the prices of the list. In this case, the total amount of your order in euro (EUR) is shown, below the general total of the currency, which you have selected.

• Cash on delivery (only for shipments within Greece)

For orders and shipments exclusively within Greece, apollongallery.com offers its customers the possibility to pay the price of their order, upon delivery, at the selected address, during the submission of their order.

For destinations within Greece, the cost of delivery is three euros (3 €) for delivery, via the company “HELLENIC POST OFFICES (ELTA)” and two and a half euros (2,5 €) for delivery, via the courier company “ELTA COURIER”, in addition to the net purchase value of the products and any shipping costs. The maximum order amount, which can be paid using this delivery method, is four hundred and ninety-nine euros and ninety-nine cents (499,99 €), per purchase document (receipt or invoice).

Β. Shipping Methods - Delivery Time

The online store apollongallery.com gives you the ability to have your orders shipped and delivered, using the following methods:

• Greece

a. Via the company «HELLENIC POST OFFICES (ELTA)»: Delivery takes place within 5 to 10 business days from date of shipment.

b. Via a third party courier, this can only be done after communication between us and the customer. This way the shipping cost could be much higher and will be paid by the customer.

• International

Via the company «HELLENIC POST OFFICES (ELTA)»: Delivery takes place within 15 business days, for the countries within the ZONE 2 (EU) and 30 full calendar days, for the countries of ZONE 3 (REST OF THE WORLD).

The delivery time depends on the shipping method you choose. Shipments take place daily, except Saturdays, Sundays and public holidays. Rarely, there may be a delay in the order, which may last between 3 to 7 days and may be due to periods of peak or additional product control, as well as cases of force majeure (see below). The times and reasons for any delay in the order are indicative. Please note that the delivery time of international orders may vary, depending on the post office and customs office of the country of delivery, which may withhold packages for a long time, before their release. Also if the area of where the package is send could be at a remote area could also place additional delays. Some countries or areas post office could have a regulation that you are to receive your package from their office after a notice and not deliver directly to the customer address. Our COMPANY bears no responsibility for such delays.

Prices are adjusted based on the weight of the shipping package, as well as on the delivery state of the package. Shipping costs for each destination, as well as the total cost of your order, can be tracked in your shopping cart, before completing your order.

For the time being, it is not possible to send packages without shipping costs. Please be informed, through our website, of future relevant offers.

The status of your order, the bill of lading number and the transfer details are sent to you, by e-mail, so that you can trace and search your order, at any time, with the barcode number, which will be sent to you, within that e-mail.

To have an order delivered, by a shipping courier company or agency, other than the above-mentioned partners, you must contact the COMPANY first, via the website’s contact form or by e-mail, at info@apollongallery.com, in order to be given a personalized offer.

C. Other Charges

The e-shop apollongallery.com shall not be liable for any additional charges (duties, special taxes, etc.), which may be imposed on you, on the basis of any monetary law, which may apply, mainly in countries, outside the European Union. Customers outside the EU are subject to possible additional charges, which may result from taxes and duties, during the customs clearance process. It constitutes an unquestionable obligation of the user / customer to check the monetary rules of the delivery state. Our COMPANY is not responsible for the provision and / or payment of these charges.

D. Package Loss

In case of loss of a package, the declaration of loss and the respective compensation takes place, within the deadlines set by the «HELLENIC POST OFFICES (ELTA)» respectively. The customer after thirty (30), from the time of shipment and has not received the package yet has total of another 15 days in order to declare its loss to the COMPANY. After that period, no declaration of loss shall be accepted.

In case the customer declares the loss of the package within ten (15) days, the COMPANY undertakes the creation of a search folder. As part of this process, the COMPANY is likely to ask the customer for various documents, which are required for the creation of the folder and which the customer will have to send, as soon as possible, without undue delay.

Afterwards, the shipping company gives the definitive answer for the search for the package, no later than two (2) months. The answer may be: (a) that the package has been found and is sent to the customer, according to the normal procedure, or (b) that there is a package loss and in this case, the COMPANY informs the customer and re-sends the product or compensates the customer, at the customer’s choice.

Ε. Force Majeure

If, for reasons of force majeure (f.e. bad weather, αstrikes, pandemics, etc.), it is not possible to deliver the products to you, within the aforementioned time limit and the maximum legal limit of thirty (30) calendar days from the valid conclusion of the contract, we will inform you by e-mail, in order for you to tell us if you desire the completion of your order, under these circumstances. Our COMPANY bears no responsibility for any situation beyond its sphere of influence and power and its own fault. However, in any case, we will do everything, humanly possible, for your best service.

IV. Cancellations / returns / Changes Policy

In apollongallery.com, supporting e-commerce, we want our customers to be satisfied with their purchases, through our online store and we provide you with the possibility to enjoy the privilege of direct contact with our available products, from the screen of your computer, mobile or tablet, in the fastest and easiest way, through the completeness and accuracy of the descriptions and illustrations, for the products posted on our website.

For this reason, we follow the most flexible purchase policy. Because our items are handmade and none of our items are the same as the previous or next item, to avoid any problems or misunderstanding in the next 48 hours of the purchase the customer will receive an email from us of a photo of the actual product which they will receive. If the customer does not like the item he/she will have the ability within 72hours from the time the email was sent to the customer to decline their order. The Company would require an email either way to confirm or deny the order. If the Company does not have a reply within the 72hour frame, the company will see that all is well and proceed with the shipment of the order.

Order Cancellation

For any cancellation of the order, in whole or in part, you must contact our COMPANY immediately, through the contact form of our website, via e-mail, at info@apollongallery.com or by telephone. The possibility of cancelling the order is given, until the time we inform you of the shipment of your order and on condition that no invoice or receipt has already been issued for the purchase. Any cancellation, after the end of this period, is completely impossible and will not be accepted.

In case your order is shipped and you refuse to receive it, at the time of delivery, you will be fully charged for the shipping costs, both for the delivery to your address and of the order’s return to our COMPANY.

Return, on the base of incorrect delivery

In case where, by mistake of the shipping company or error of our COMPANY in the selected codes, a non-corresponding package and not what was intended for you, based on your order, has been delivered to you and you wish to return it and replace it, with the correct content of your order, you must immediately inform the COMPANY, either by phone or e-mail, at the address info@apollongallery.com, based on the details under the tab «CONTACT», for any mismatch between the product (type, quality, quantity), within three (3) calendar days from the delivery, in order to receive instructions for its return and replacement, free of charge for the customer. After this period expires, no such declaration will be accepted and the COMPANY will not be, in any way, liable to the customer. If you wish to keep the order delivered to you, regardless of the error, please contact our company, by phone, via the contact form of our website or by e-mail, at the contact address info@apollongallery.com, in order to settle the difference between the orders and the value of their content

Return of Defective Products

In apollongallery.com, we take all possible steps to ensure that our products are packaged properly and carefully, for them to be delivered in the best possible state, without any damages. Some of the products available for shipment from the online store apollongallery.com are packed with the utmost care and meticulousness (box, touch paper, bubble wrap, cartons, and Styrofoam). In addition, after consultation with the shipping company, we ship our products, with special labelling and appropriate packaging, which fully protect them from damage, during their shipment and storage. However, in case you discover any damages, the following steps should be followed:

When the shipping company delivers the package to the customer, each product must be checked and any reservations must be recorded on the shipping company’s delivery slip, in case of partial or total damage. It is important, at the time of delivery by the employee of the shipping company, to check the products and especially, in case the packaging shows signs of wear, puncture or rupture.

On the contrary, if the customer does not complain, when receiving the package in person and receives it without reservations, this means that the package was delivered in good condition.

After receiving the products, the customer should carefully remove the packaging paper and protective materials, with caution, not to cause damage to the products. If, when opening the package (cracking – breaking – tampering), caused during shipping, the customer must declare the existence of a defect upon arrival (DOA), within twenty-four (24) hours from the delivery, accompanied by photographic material, to prove the defect of the product, either by telephone or online, through the contact form of our website or via e-mail at info@apollongallery.com, based on the details under the tab «CONTACT», in order to examine the existence of a defect and the possibility of its restoration, as well as to receive instructions for its return and replacement, free of charge for the customer. This period may, under conditions, be extended up to three (3) calendar days, based on proof that the defect could not be declared earlier.

If it is decided that the product should be returned, its return should take place, accompanied by the packaging and all the original documents, accompanying it (shipment bulletin, purchase document, etc.), in the exact condition, in which it was delivered, for us to attempt to restore it. In case the products are returned damaged or incomplete, apollongallery.com has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed, unilaterally and without further ado, to a total or partial netting of his claim against the customer.

Please note that if the customer has received partially defective work (small wear) and decides to send it back, the package should be sent by the same shipping company which it was sent and with the same service which was declared. If by any change it is shipped with a different company than the one which was used and the cost is more the charge will go to the customer.

In the rare case, where the product is completely damaged upon delivery and after your above communication with our COMPANY, you will not be asked to return the product, except to forward the above documents, which accompanied your order, along with the above photographic evidence, in order for the irreparably defective content of your order to be replaced and forwarded again to the customer, with the shipping costs covered by our COMPANY.

Within fourteen (14) days from the delivery of the returned products from apollongallery.com, given that the above formalities and deadlines have been complied with, the products are in their original condition, not damaged and accompanied by the above necessary supporting documents, our company will refund to the customer with the amount of the value of these products, with which the customer has been charged, using the same means of payment used by the customer for the initial transaction, unless the customer has explicitly agreed to a different method.

The return products can only be received from the address, which you had originally indicated for their shipment and which you have indicated to us in writing. The return of the item is accepted, only if the customer has previously paid any amount covered by the COMPANY for the product’s shipment to them.

Shipping costs for the return of the products, due to withdrawal, are borne exclusively by the customer. When the package is returned, the shipment must not take place by the recipient’s charge. Otherwise, the shipping costs will be cleared and deducted from the price of the sale, which is to be refunded to the withdrawing customer.

We will accept the return of the products, if you pack them, so that they are completely protected, during shipment and send the package with the shipping company, which has delivered your order, «To the Return Department» of the COMPANY. We recommend that you send the package by courier or registered mail, through the company, which you had selected for the delivery of the package. The COMPANY is not responsible for any loss or destruction of the products, during their shipping, for return.

On the contrary, if the returned product has been damaged, either during shipping for its return, or by fault of the customer, or its value has been reduced by handling, which was not necessary to determine the nature, characteristics and operation of the products, our COMPANY will assess the value of the losses and the amount of the reduction in value and in case the latter is obliged to make a refund to the customer, the corresponding amount of the loss will be deducted from the total amount of the refund.

In any case of non-fulfilment of these conditions, we reserve the right not to accept the refund, due to withdrawal and we will not refund you with the money of your original purchase.

In addition to the rights granted by the return policy, in any case, all rights applicable to consumers are recognized by the applicable provisions and legislation, relating to the sales contracts and consumer protection, as well as any right arising, regarding the conditions of the product’s warranty.

Changes in prices between e-shop and store.

The prices which are shown on the Companies E-Shop regard only the online orders and could be some differences from the physical store.

Changes

In case you wish to change the returned product with another product of your choice, you must send a message, via the contact form of our website, or by e-mail, at info@apollongallery.com, within fourteen (14) days from the delivery of the product, describing your return request, indicating the code of the product(s) you want to return and the code of the product(s) you want to buy, in its / their place and you will receive our reply immediately. You can choose a new product of equal or greater value.

In case of change of product, the shipping cost for each return and delivery of the new product is borne by the customer.

Refund

In all the above mentioned cases of cancellation, withdrawal or return, where it is required, the refund shall be made in the same way, as the customer’s initial payment to the COMPANY, unless otherwise explicitly agreed. This is possible, only for purchases made electronically, in the online store www.apollongallery.com and does not apply to purchases from our physical stores.

Especially, in case of payment by credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the Bank will, then, carry out any transaction necessary, based on the contract drawn up with the customer, with no other responsibility of the COMPANY. The COMPANY, following this notification, is not responsible for the time and method of execution of the settlement, which is regulated by the abovementioned contract.

In case of payment by cash on delivery, the refund amount will be credited to an account, declared by the customer, to our COMPANY, upon communication and if the legal conditions for the refund are confirmed. If the customer had chosen the option «receive from the store», the refund will be completed through the physical store of our COMPANY.

In case of payment by bank deposit, a reverse bank transfer will be made from the company’s accounts to the customer, to the account, from which the deposit was made.

It is noted that all changes and refunds are made to the current prices of the products and not to the price they had at the time of purchase.

Under no circumstances will shipping costs be refunded, if the customer had chosen a shipping method, other than the cheapest standard shipping method, offered by the COMPANY.

Ζ. Legal Framework - Reservations

The present terms of use of our website, as well as the general terms of trade with our users / customers, are fully aligned with the applicable legislation, regarding the protection, both of users’ personal data and their rights, as consumers, in accordance with the relevant applicable laws and in the spirit of good faith and respect for business practices.

General Provisions

The website www.apollongallery.com reserves the right to modify or renew the products available, the selling prices and other terms and conditions of transactions. Our COMPANY undertakes to update this text for any change or addition.

Our COMPANY may, at its sole discretion, immediately terminate any agreement with you, under these terms, at any time, informing you and / or in case you have a login account, cancelling your membership and access to your account. Our COMPANY may even suspend your use of its services at any time, without notice and without any liability to you.

By the present terms, you accept that your unauthorized use of its services may result in irreparable damage to our COMPANY and / or its licensors and partners, for which any monetary damages would be insufficient. Therefore, in case of such unauthorized use, our COMPANY and our licensors / partners, as appropriate, will have the right to request, in addition to any other available legal remedies and appeals, the immediate taking of provisional measures against you, prohibiting you from any further use of the services of apollongallery.com

The invalidity or non-enforceability, in whole or in part, of any provision of these terms shall not affect the validity or enforceability of the remaining provisions, in whole or in part, respectively. All or part of any provision, deemed by a competent court to be invalid or unenforceable, shall be deemed to have been deleted from the present terms.

The invalidity or non-enforceability, in whole or in part, of any provision of these terms shall not affect the validity or enforceability of the remaining provisions, in whole or in part, respectively. All or part of any provision, deemed by a competent court to be invalid or unenforceable, shall be deemed to have been deleted from the present terms.

The present terms represent the overall agreement between our COMPANY and you, as our customers and replace any prior term, condition, agreement and arrangement regarding your use of apollongallery.com services. These terms concern you personally. You are not entitled to assign these terms, in whole or in part, to any third party, without our prior written consent. Any person, who is not a party to these terms will have no right to enforce any provision of these terms.

We will act immediately, if there are indications that any User Content violates these terms. In case you know or suspect that any illegal activities are taking place, or you know or suspect that pieces, belonging to you have been violated, please write to us at info@apollongallery.com, noting the letter “To the Directorate”.

Any failure on our part to enforce any of these terms in no way constitutes a waiver of them or the right to enforce them at a later stage.

Regardless of the country, from which you access or use the services of apollongallery.com, to the extent permitted by law, these terms and the use of our website’s services, on your part, are governed by Greek substantive and procedural law and the exclusive jurisdiction and local and substantive competence is reserved, in favour of the courts of Athens, Greece, to resolve any disputes that may arise under them.

C. Alternative Dispute Resolution

According to Directive 2013/11/EC, which was incorporated in greek law with CMD (KYA) 70330/2015, it is now possible to resolve consumer disputes electronically, through the Alternative Dispute Resolution procedure (ADR), throughout the European Union. If the customer has the status of consumer (i.e. a person acting outside of professional status) and has any problem with a purchase, made from our website, they may follow the ADR procedure, through the single EU-wide platform, for electronic dispute resolution (ADR platform), which is available on https://webgate.ec.europa.eu/odr/main/index.cfm

VI. Contact

In case you need more information about the website www.apollongallery.com or you have any suggestions or recommendations on how to improve the services of our COMPANY, please contact us, by phone or via the contact form of our website, as by e-mail at info@apollongallery.com. Alternatively, you can send us your suggestions and questions, by post, to: Apollon Gallery OIA SANTORINH 84702 GREECE +302286071151.